Looking for Help?

We recommend you what the “Getting Started with the Tempest Gateway” tutorial above.
The next steps are:
1. Update your profile with you name, phone, title and photo
2. Customize the dashboard for your company under "Portal Branding"
3. Upload company documents and links under "Files"
4. Invite team members under "Team Settings"

For documents, we strongly recommend using .pdf. This renders very well on mobile devices and are much easier to read. However, any type of document, image, link or data file can be uploaded to the gateway including Word, Excel, Powerpoint, .pdf, .jpg, .png, video files etc. The only limitation is that files must be less than 100mb. NO executable file of any kind can be stored on the Gateway and will be rejected.

Login into the Gateway then click on the profile icon > Team Settings. Under the "Add Team Member" section just add the email address of the new user, select their "Role" (Administrator or Employee") and click the "Add" button. Repeat for each employee. They will each receive an email invitation to login to the Gateway and update their profile with name, job title and phone number.

Yes, you can add video's in "Files" but files must be less than 100mb and video files tend to be large. If it is larger than 100mb, we recommend you put the videos on Youtube, Loom or another online video medium and simply put a link to the video on the Gateway instead of the video itself.

Admins on the Gateway can:
1. Modify the company "Portal Branding"
2. Add, modify or delete users
3. Update billing/subscription preferences
4. Add, modify or delete files
5. Send emergency notifications to multiple users or the entire company

The MFA requirement is unique to each user. We highly recommend the Google Authenticator app but other authenticator apps should be compatible. You cannot require MFA for an entire team or company at this time. If you would like to see this or other features available, let us know at info@tempestrisk.com!

Once you download the app, you must synch it to your profile via a secure token. This adds extra security and you only need to do it once.

1. Login to the Gateway and navigate to "Mobile Devices" under the profile icon
2. Type in the name of your device (ie Andy phone) and click create. A QR code will be displayed on your screen
3. Launch the mobile app and click on the "My Profile" button
4. Scan the QR code displayed on your computer screen
5. We highly recommend you enable faceID by clicking on the "Enable face it" toggle button to ensure quick and easy future access
That's it!

You can add as many devices as you'd like. To add a new phone, just follow the same steps as above and your profile can be accessed without any problems.
WE RECOMMEND that you delete any unused or old security tokens shown under "Mobile devices"

No, registration must be done through the website www.tempestrisk.com. Most administrative functions such as adding users or portal branding is only available through the Web application.

While the phone app has limited admin functionality, you can login to the full Gateway dashboard through any browser on your phone and access all of the Web features as the Gateway was designed to be mobile-web adaptive.

An Operations Manual is a collection of all of the companies SOP's organized and stored in one place. Some companies keep their SOP's in 3 ring binders, others on expensive and confusing intranets. Many are choosing to store their SOP's on the Tempest Gateway where every employee can easily find and use every SOP, anytime, anywhere on any computer or their phones through the Tempest Gateway App. Watch the "Getting started with the Tempest Gateway" video above for details on how to upload documents, such as Operations Manuals, onto the Gateway for all employees to access.

An SOP is used to capture and store a business workflow in writing and/or pictures and diagrams. Each SOP represents a separate function within the business.

There are many different approaches but the most common format is as imple step by step list of how to perform a particular function. The Tempest Gateway has many examples and templates of SOP's that you can use to create your SOP's. Our procedure experts can offer more options and guidance on ways to structure SOP's so contact us to learn more if you still have questions.

All notifications will pop a notification message pop up on every employees mobile device as long as the Gateway app is running on their phone. Once they login to the app or web, they will see a red dot on their profile as well as in the notification icon on their profile with the number of unread notifications. There are several places where they will be prompted to view their notifications.
Emergency notifications will also send the contents of the message via email to their default email address on file.

All members of the team or company will be listed in the "Contacts" tile/icon on your Gateway.
>Click any email address to email that team member from your device default email application.
>Click on any phone number to call that phone number. NOTE: On mobile devices, a 'hard press' on any phone number will bring up a text message to that phone number.
>Click on 'Facetime' to Facetime the contact at their default phone number listed
>Admins have the ability to also send an in-app notification to individual contacts either through the Contacts tile/icon or through the Notifications tile/icon.

This can be easily done in the Gateway under Billing > Subscriptions.

All of your billing information can be viewed and updates in the Billing > Subscription section in the account management area.

Contact us at info@tempestrisk.com or call and we will help you.

You cannot add additional users beyond your plan limit. However you can remove existing members to add new ones at no cost.

10+ templates are included in your plan and accessible at anytime in the Templates folder within Files. Custom development of your operations manuals, procedures, workflows or business continuity plans are billed separately. Schedule a strategy session with us to discuss if our solutions may work for you.

You must upgrade to the next higher plan in order to add extra users. If you want to add more than 250 users, schedule a strategy session or email us at info@tempestrisk.com to discuss an enterprise plan. Extra storage space is not available at this time.

Currently the Tempest Gateway subscription is only available monthly. If you would like to see this or other features added, please let us know, we want your feedback!

Your additional users will be available immediately after upgrading your plan. You will be billed at the new monthly rate on your next billing date.

You can cancel your subscription at anytime in the Billing > Subscription section.